We have provided answers to some of the common questions we receive from our clients. If your question was not answered here, you can contact us below.
Do you have any complaint about our service; please reach out to us.
We no longer buy/sell PayPal, Skrill, Neteller & Payoneer funds. We are sorry about that.
Kindly login to your sowget account dashboard to know the current rates.
Please login to your sowget account dashboard, then click on Fund Deriv account.
It will be processed within 24/48 hours. Please wait.
In order to be able to withdraw using Sowget, you would have to contact Deriv Live Chat to activate your account to use Payment Agent.
Please read the instructions here: https://community.deriv.com/t/payment-agent-activation/2793.
If your withdrawal was successful, it means funds were sent to your bank account.
The delay in receiving alert may be due to interbank network issues.
You can check your bank account statement as funds might have been credited, but GSM network may delay SMS to your phone.
Kindly exercise patience as you would receive your alert soon.
Due to the reality of COVID-19, we have been working remotely out of Lagos, Nigeria. We value the health of our staff and esteemed clients.
If you did not see our email in your inbox, please check your spam folder. Remember to click “Not Spam” so that future emails from us would be delivered straight to your inbox.
We are available every day of the week, weekends & public holidays inclusive. We have an automated system in place where most transactions are completed instantly without human intervention.
We do not run any investment scheme or fund management service.